Terms & Conditions
Returns & Refunds
IN-STORE PURCHASE
Items can be returned in store by the customer, free of charge within 7 days of receipt of your purchase. Please note items must be returned within this time-frame and be in a saleable condition. This means returning an item in its original condition, unused, in its original packaging. The item will be inspected to consider the condition before authorizing refunds or exchanges.
Sale priced or discounted items are non-refundable. Store credit maybe issued.
ONLINE PURCHASE
Items can be returned in store by the customer, free of charge within 7 days of receipt of your purchase. Please note items must be returned within this time-frame and be in a saleable condition. This means returning an item in its original condition, unused, in its original packaging. The item will be inspected to consider the condition before authorizing refunds or exchanges.
Please note, items bought online can be returned by post or by our courier partner at the expense of the sender, it is advisable to obtain proof of postage at the post office as we will not be held responsible for lost or damaged item(s) through the post.
Sale priced or discounted items are non-refundable. Store credit maybe issued.
WARRANTY RETURNS
We warrant the item to be free of manufacturing defects for 90 days from the date of purchase. You must have the original receipt to make a warranty claim. Warranties on shoes or other eligible items entitle you to a one time replacement or repair at the discretion of IF.. Footwear Boutique INC. Therefore, IF you receive a new or repaired item under the manufacturer's warranty, the new item will be under warranty only from the purchase date on your original receipt. The warranty coverage period does not start over when a replacement item is received.
IF.. Footwear Boutique reserves the right to limit and decline exchanges and returns.
Dispatch & Delivery
We currently offer delivery options to Canada only. We strive to deliver your item to you as quickly and conveniently as possible, should you need any further information about your delivery, Our team is available at (519.822.3880) and via email (info@IFfootwear.ca) during store hours. Please note Gift Cards are not transferable for postal charges.
STANDARD DELIVERY
Our standard delivery service is provided by Canada Post at standard rates usually starting at $15.00 and takes 2-3 business days.
EXPRESS DELIVERY
Enjoy the option of express delivery with Express Post from Canada Post. With this option, you will receive your purchases the next working day after dispatch. Express delivery is available Monday - Saturday on all orders placed before 12.30pm and costs based on location.
COLLECT INSTORE
Collect your purchases instore, ensure you have the e-receipt and credit can be used to make the purchase.
